Frequently Asked Questions

Order page

Will anything be sent to my email address?

Only your subscription details will be sent to your email address. We will not use your email address for anything else!

Do you share my membership details?

Your details will only be available to the owner of the website where you did a transaction. They will not be shared with other companies or used for other purposes. Your membership details will be stored on our secured servers.

My transaction was DECLINED, what should I do?

If your credit card transaction was DECLINED, please try the following:

  • Did you fill out all of the fields on the order form?
  • Did you enter the correct expiration date?
  • Did you remove any spaces or dashes in your credit card number or phone number?
  • Did you enter your full and complete email address?
  • Are you currently in the country where your credit card was issued?
  • Do you have sufficient funds on your credit card or bank account?

If all your answers are YES on above questions, please submit an inquiry

Due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.

What can I do if something goes wrong during my membership?

If you have any questions or comments about the content on the website you have joined, please contact the webmaster of that site. You can find the contact information on the website itself.

For billing questions, please refer to our Support website

What is recurring billing?

Subscriptions or memberships that are automatically rebilled at the end of each subscription period until you cancel your membership.

How do I cancel my membership?

If you wish not to be billed again and would like to cancel a membership or subscription you purchased through Verotel, please login to our Support website

Where can I find my membership information?

If you would like to lookup your membership information please login to our Support website

Verotel QuickCharge account

What is a Verotel QuickCharge account?

With a QuickCharge account you do not have to enter your payment details each time you make a purchase.Verotel will store your payment details securely for you. All you have to do is log into your account to process the payment. You will find the log in on the top right hand corner of the Verotel Order Page.

Why should I create a QuickCharge account?

Verotel QuickCharge is designed for those who regularly buy online. With a Verotel QuickCharge account you do not have to enter your payment details each time you make a purchase.Verotel QuickCharge is the easiest way to pay online!

How do I create a QuickCharge account?

You will get the opportunity to create your QuickCharge account after you purchased a product/subscription. Or you can create your QuickCharge account right now

What will happen with my billing information?

At Verotel, we are committed to protecting your privacy and your data. All information gathered in the course of a transaction is transmitted securely and is protected throughout the transaction process and your membership and credit card details are stored on our secured database. Additionally, Verotel's payment processing infrastructure is in full compliance with Visa and MasterCard's Payment Card Industry Data Security Standards and on a daily basis our network is scanned by Comodo for network vulnerabilities to ensure that your data is always safe from being compromised.

I forgot my password, what should I do?

To retrieve your password, please click here

How do I change my password?

You will be able to change your password under the "My profile" option in your QuickCharge account.

Where can I find my subscriptions?

You will be able to see all the subscriptions you purchased on our Support website.

I own multiple credit cards/bank accounts, can I add multiple payment methods to my QuickCharge account?

Yes, you can add as many credit cards / bank accounts as you want. You will be able to choose which credit card or bank account number you wish to use at the time of purchase.

How do I cancel my subscription(s)?

You will be able to cancel your membership on our Support website.

Verotel is an Internet Payment Service Provider based in Amsterdam.

Danzigerkade 23D
1013 AP   Amsterdam
Netherlands

Trusted since 1998

© 2016 - Verotel Merchant Services B.V.