Frequently Asked Questions

Order page

Will anything be sent to my email address?

Only your subscription details will be sent to your email address. We will not use your email address for anything else!

Do you share my membership details?

Your details will only be available to the owner of the website where you did a transaction. They will not be shared with other companies or used for other purposes. Your membership details will be stored on our secured servers.

My transaction was DECLINED, what should I do?

If your credit card transaction was DECLINED, please try the following:

  • Did you fill out all of the fields on the order form?
  • Did you enter the correct expiration date?
  • Did you remove any spaces or dashes in your credit card number or phone number?
  • Did you enter your full and complete email address?
  • Are you currently in the country where your credit card was issued?
  • Do you have sufficient funds on your credit card or bank account?

If all your answers are YES on above questions, please submit an inquiry

Due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.

What can I do if something goes wrong during my membership?

If you have any questions or comments about the content on the website you have joined, please contact the webmaster of that site. You can find the contact information on the website itself.

For billing questions, please refer to our Support website

What is recurring billing?

Subscriptions or memberships that are automatically rebilled at the end of each subscription period until you cancel your membership.

How do I cancel my membership?

If you wish not to be billed again and would like to cancel a membership or subscription you purchased through Verotel, please login to our Support website

Where can I find my membership information?

If you would like to lookup your membership information please login to our Support website

Verotel is an Internet Payment Service Provider based in Amsterdam.

Danzigerkade 23D
1013 AP   Amsterdam

Trusted since 1998

© 2023 - Verotel Merchant Services